IQMS Extended Enterprise Support Program
Services

IQMS Enterprise Support Program

IQMS offers premium support and training services via the IQMS Enterprise Support program.  With personalized support, escalation and training services the Enterprise Support Program minimizes the time and effort necessary to resolve questions and issues while assuring you have the ongoing resources necessary to efficiently execute your operational plans.

The IQMS Enterprise Support Program offers all the standard technical support services included in the annual maintenance plan plus:

  • A dedicated Technical Account Manager (TAM) who owns your support case portfolio
  • 24/7 phone access to the support desk
  • Comprehensive package of training, continuous improvement and best practice assessments

Key Benefits of the IQMS Enterprise Support Package

Dedicated Technical Account Manager (TAM)

Your TAM is your IQMS support concierge.  They own your support case portfolio to make sure your questions are answered quickly and completely. They look for patterns in your support needs to identify potential training needs.  They assure a continuity of support case awareness and act as your personal advocate for escalation of critical or unresolved issues. 

Your account manager ensures that your team spends as little time and effort as possible in the issue resolution process and that they receive the training they need to efficiently execute your operational plans.  Your TAM saves you time and money and insures your team receives the training they need to excel.

24/7 Phone Support

IQMS Enterprise Care support package gives you round the clock access to our product experts.  You get support when you need it, regardless of the time of day or even day of the week.

24/7 live support means all of your operating shifts have access to the support they need, when they need it and you can plan support and update windows when they least impact production. 24/7 means expedient and convenient service.

Pre-paid Custom Reporting, Scripting and Training

No forward looking ERP operation is complete without continual training and reporting enhancements.  The reporting, scripting and training credits packaged with the Enterprise support package mean you have low cost access to the full library of IQMS IBT and VTC training modules and that you are first in line for services to create custom reports and scripts.

Pre-paid reports and training means your team gets the training and scripting they need at a discount price and without having to get unplanned approval for full price services.

Account Reviews and on-Site Value Engineering Assessments

Best in class ERP operations achieve maximum value through persistent evaluation and assessment.  IQMS business assessments and reviews are continuous improvement programs for your operations.  Our assessment team members are product and industry experts that bring the breadth of their best practices knowledge to your business in the pursuit of front office and shop floor excellence.

Account Reviews and Value Engineering Assessments match functions to needs, optimize current processes, and provide the technology road-map for continuous improvement and greater profitability.

Contact IQMS at customer_success_team@iqms.com to learn more about the Enterprise Support Plan.