IQMS Technical Support and Consulting Services
At IQMS, relationships matter and we take pride in our ongoing commitment to both our product and our clients. From the time you make IQMS your technology partner, and through the entire relationship, an IQMS specialist is available to assist you wherever you are, in whatever language you speak. A people company based on customer service and community input, our clients are supported through free software upgrades, award-winning customer support, extensive training resources and active users meetings.
We are there when:
- You want a real person on the other end of the phone when calling technical support.
- You wish there was a group that could help take away the fear and pain of implementing your ERP system.
- You want extensive training resources, in a variety of formats, to increase user adoption and ensure you receive the most value from your software.
It is our ongoing commitment to ensuring our customers' success that keeps IQMS' retention rates one of the highest of any ERP software provider.
IQMS takes a proactive approach to ensuring an effective and successful implementation. Whether installing EnterpriseIQ for the first time, needing an in-depth analysis of an existing implementation, or requiring assistance installing an upgrade, IQMS has a program to help.
IQMS offers various means of support to keep your system running smoothly -- unlimited phone, Internet and email support, as well as online access to help forums.
Whether you're new to the system or an experienced user, our diverse and flexible training programs and eLearning videos will teach you not only program functionality but more importantly, how to USE the system and the data to benefit your organization.
Self - Serve Web Support
Through the Internet, customers have 24/7 access to the latest product news, training, documentation, update and support knowledge. Participate in online discussions and forums to discuss current functionality as well as new product enhancements.
User Conferences & Events
The User Group events provide an opportunity to receive additional training, learn future development plans, interact and network with other IQMS super users and - most importantly - get involved in discussion sessions that shape present and future products.
The annual maintenance program provides IQMS customers with upgrades and enhancements to the current modules they have purchased for expanded system functionality and state-of-the-art technology capability.