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IQMS Expands Customer Support and North American Presence

IQMS introduces new IQMS Enterprise Support package, opening of an IoT and Automation office in California, and an expansion of IQMS’s partnership with Canada-based ERP consultancy Arisoft

PASO ROBLES, CALIF. – March 29, 2017 – IQMS, a leading manufacturing ERP software and manufacturing execution system (MES) authority, today announced three developments aimed at helping customers to optimize their operations. They include the new IQMS Enterprise Support package, a new IoT and Automation product development office in Pleasanton, California; and an expansion of IQMS’s partnership with Canada-based enterprise resource planning (ERP) consultancy Arisoft.

Enterprise Customer Support

IQMS Enterprise Support is the new, highest level support offering for manufacturing customers of all sizes that want to maximize the value of their IQMS system. It features a technical account manager dedicated to helping each manufacturer optimize use of IQMS solutions and services. Additionally, it includes 24/7 phone support, an onsite business assessment, and credits that can be used for advanced education and other remote services.

“We understand that manufacturers’ success is tied to how effectively they utilize their ERP systems,” said Shannon Holloway, senior vice-president of product support and architecture at IQMS. “We are extending our support with these customers through our new IQMS Enterprise Support package, the premier support offering in the manufacturing ERP industry. It represents our total commitment to customer value and efficiency.”

IoT and Automation Office

IQMS has opened a 30-person office in Pleasanton, California, which provides an agile environment for developing manufacturing execution system (MES) and shop floor automation solutions that take advantage of the Internet of Things (IoT) and other enabling technologies. The move comes as more manufacturers are seeking to implement Industry 4.0 best practices to build and operate manufacturing facilities that compete in the global market.

“Our customers compete worldwide on the ability to maximize their manufacturing productivity, efficiency and quality,” said Trevor Diehl, vice-president of MES production development at IQMS. “Our new Pleasanton office expands IQMS’s ability to help manufacturers automate their production operations in order to meet these goals. Additionally, along with our Paso Robles offices, it gives us access to some of the top manufacturing and software engineering talent in North America.”

Expanded Arisoft Partnership

IQMS partner Arisoft has extended its role from a service provider to becoming a full reseller of IQMS products and services in Canada. Led by a leadership team with 100-plus combined years of ERP expertise, Arisoft specializes in providing ERP consulting, implementation, support, and customized business solutions. Headquartered in Markham, Canada with a nationwide network of ERP experts, Arisoft expands IQMS’s sales operations and provides an important channel for serving manufacturing customers in Canada. For more background, visit www.arisoftglobal.com.

“Arisoft has been an excellent implementation partner for the past several years,” said Gary Gross senior vice-president of strategic partnerships and channel operations at IQMS. “Now, as a full service reseller in Canada, Arisoft gives us a strong local sales partner that enables us to better serve both the English and French speaking regions of Canada.”

“IQMS offers a complete end-to-end suite of applications that is well-suited for manufacturing companies in the Canadian market,” said Imtiaz Lodhi, CEO of Arisoft. “We are excited to add the IQMS product to our complete line of ERP service offerings and extend our shared commitment to empowering manufacturers with state-of-the-art solutions for optimizing their businesses.”

About IQMS

IQMS uniquely combines ERP and MES functionality to give manufacturers a comprehensive end-to-end suite for running the business, backed by the real-time performance and scalability that companies demand. Developed specifically for mid-market repetitive, discrete and batch process manufacturers, IQMS provides robust capabilities for addressing strict customer and regulatory certification and compliance. IQMS achieves this by delivering traditional ERP functionality for accounting, sales orders, material requirements, inventory and purchasing, plus extended native features for CRM, human resources, production scheduling, shop floor control, warehouse and quality modules. With offices across North America, Europe and Asia, IQMS serves manufacturers around the world. For more information, please visit https://www.iqms.com.

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