IQMS Technical Support
The IQMS support programs provide more
than just problem resolution. They include programs that support
knowledge transfer to ensure a thorough and continuous understanding
of the product.

Our staff of technical support specialists are trained in providing
a consultative approach to problem resolution. As a result, customers
gain a better understanding of the concepts and issues associated with
ensuring maximum performance from their installation.
The IQMS support programs were designed to provide quick response time
to problem resolution and include:
- Live Phone Support -- IQMS support specialists
provide personalized phone support to expedite problem resolution.
The support staff has a background in manufacturing and realizes
the importance of reducing downtime.
- E-mail support -- E-mail is the best source of problem
resolution. It eliminates discrepancies and misinterpretations
and provides documentation for the future.
- 24/7 self serve via the web -- Realizing there are times
that maybe require addressing issues during nonstandard business
hours, the secure Client's Only section of our website provides
a knowledge base of issues and resolutions directly from the tech
support help desk.
- Online videos -- Also available on the Clients Only section
of our website are tutorial and product feature videos. The online videos can be
used to walk your employees through many key aspects of the software. or learn more about additional functionality available in other EnterpriseIQ modules you may consider purchasing in the future.
- Internet support -- No two customers or installations
are the same. With desktop connectivity capabilities via the Internet,
support specialists connect to customer computers and see
issues in the customer's environment. This helps to ensure the most effective resolution
specific to that unique installation.
- Community Server -- IQMS' collaborative approach to product development is supported with the Community Server. Customers suggest product enhancements. Then other users discuss the pros and cons of the suggestion with the IQMS development team and encourage or discourage the change.
- TechNotes -- Access to technical documents that describe
in detail additional functionality and methodologies to ensure
optimal system performance.
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