IQMS Technical Support

The IQMS support programs provide more than just problem resolution. They include programs that support knowledge transfer to ensure a thorough and continuous understanding of the product.

"I can't tell you how good it is to pick up the phone, talk to a real peran and most always get a resolution....The support staff has a ture concept about manufacturing environments."

Our staff of technical support specialists are trained in providing a consultative approach to problem resolution. As a result, customers gain a better understanding of the concepts and issues associated with ensuring maximum performance from their installation.

The IQMS support programs were designed to provide quick response time to problem resolution and include:

Live Phone Support -- IQMS support specialists provide personalized phone support to expedite problem resolution. The support staff has a background in manufacturing and realizes the importance of reducing downtime.
E-mail support -- E-mail is the best source of problem resolution. It eliminates discrepancies and misinterpretations and provides documentation for the future.
24/7 self serve via the web -- Realizing there are times that maybe require addressing issues during nonstandard business hours, the secure Client's Only section of our website provides a knowledge base of issues and resolutions directly from the tech support help desk.
Online videos -- Also available on the Clients Only section of our website are tutorial and product feature videos. The online videos can be used to walk your employees through many key aspects of the software. or learn more about additional functionality available in other EnterpriseIQ modules you may consider purchasing in the future.
Internet support -- No two customers or installations are the same. With desktop connectivity capabilities via the Internet, support specialists connect to customer computers and see issues in the customer's environment. This helps to ensure the most effective resolution specific to that unique installation.
Community Server -- IQMS' collaborative approach to product development is supported with the Community Server. Customers suggest product enhancements. Then other users discuss the pros and cons of the suggestion with the IQMS development team and encourage or discourage the change.
TechNotes -- Access to technical documents that describe in detail additional functionality and methodologies to ensure optimal system performance.