IQMS Technical Support and Consulting Services
We are there when:
♦ You want a real person on the other end of the phone when calling technical support.
♦ You wish there was a group that could help take away the fear and pain of implementing your ERP system.
From the time you make IQMS your technology partner, and through
the entire relationship, an IQMS specialist is available to assist
you where you are, in whatever language you speak. Customers are supported through free software
upgrades, award-winning customer support, both phone and Internet
support, and active users meetings.
It is our commitment to ensuring our
customers' ongoing success that keeps IQMS' retention rates one of the highest
of any ERP solutions provider.
Professional
Services
IQMS takes a proactive approach to ensuring an effective and
successful implementation. Whether installing
EnterpriseIQ for the first time, an in-depth analysis of an
existing implementation, or assistance installing an upgrade,
IQMS has a program to help. |
Technical
Support
IQMS offers various means of support to keep your system running
smoothly -- unlimited "live" phone support, on-site
consultation, and Internet and e-mail support. |
Training Programs
Whether you're new to the system or an experienced user, the
diverse and flexible training programs will teach you not
only program functionality but more importantly, how to USE
the system and the data to benefit your organization. |
Self - Serve Web
Support
Through the web, customers have 24/7 access to the latest
product news, training, update and support knowledge. |
User Group Meetings
The User Group Meetings provide an opportunity to receive
additional training, learn future development plans, interact
with other customers and - most importantly - get involved
in discussion groups that shape present and future products. |
Maintenance Program
The annual maintenance program provides IQMS customers with
upgrades and enhancements to the current modules they have
purchased that provide expanded system functionality. |
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