Customer Relationship Management (CRM)

There is more to gaining and retaining a customer's business than just providing product. An equally important part also depends on the customer experience within your organization. How efficient is the communication within your organization? How many times have your customers or suppliers had to repeat the same information to more than one person? Does the accounting department know what communication has transpired with the sales, customer service and order departments and vise versa? EnterpriseIQ CRM helps maintain positive customer and supplier relationships.

EnterpriseIQ CRM captures, manages and tracks every customer, partner and vendor interaction in a single system. Where the value really comes is with the native connection to most all modules within EnterpriseIQ.

• Complete Visibility of ALL customer interactions. Complete Visibility of ALL customer interactions. A single, central database of information, not only eliminates the need to enter duplicate information, but also promotes information sharing among all departments. The seamless information flow ensures all your customer-facing departments work more efficiently together to meet your customers' needs.
  
  
• Customer, Supplier and Partner Support Management. Manage all your business support interactions in one system. All notes, calls, meetings or tasks can be easily accessed and reviewed. Our drag and drop e-mail correspondence feature makes easy work of archiving communication.
  
  
• Complete sales, support, purchase and shipping history. Our CRM accesses the ERP database, giving you everything from the complete sales cycle through production, shipping and return process.
  
  
• Answer Book. Knowledgebase repository allows for links to previous support issues and resolutions, company procedures, or standard protocols to encourage consistent and quick review.
  
  
• Integrated Event Calendar and Alert System. Schedule and track appointments, demos, follow-up support, and/or sales calls and more.
  
  
• Track Sale and Marketing Campaigns. Track the success of marketing or promotional campaigns for effectiveness and to better determine new revenue sources. Manage customers' buying histories, preferences, as well as complaints.
  
  
• Increase customer loyalty and satisfaction. It's no secret that superior customer service is a key to customer retention. Knowing the customer's needs allows you to better meet their requirements in the future.
  
  
• More efficient service and support. When a customer calls with a problem, the person taking the call is instantly familiar with that customer's history, likes, and dislikes. They have access to information to provide informed answers.

EnterpriseIQ CRM lets you put the focus back where it belongs: on the customer. The result is happier and more loyal customers.