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Customer Relationship Management (CRM)
There is more to gaining and retaining a customer's
business than just providing product. An equally important part
also depends on the customer experience within your organization.
How efficient is the communication within your organization? How
many times have your customers or suppliers had to repeat the same
information to more than one person? Does the accounting department
know what communication has transpired with the sales, customer
service and order departments and vise versa? EnterpriseIQ CRM helps
maintain positive customer and supplier relationships.
EnterpriseIQ CRM captures, manages and tracks every
customer, partner and vendor interaction in a single system. Where
the value really comes is with the native connection to most all
modules within EnterpriseIQ.
- Complete Visibility of ALL customer interactions. Complete
Visibility of ALL customer interactions. A single, central database
of information, not only eliminates the need to enter duplicate
information, but also promotes information sharing among all departments.
The seamless information flow ensures all your customer-facing
departments work more efficiently together to meet your customers'
needs.
- Customer, Supplier and Partner Support Management. Manage
all your business support interactions in one system. All notes,
calls, meetings or tasks can be easily accessed and reviewed.
Our drag and drop e-mail correspondence feature makes easy work
of archiving communication.
- Complete sales, support, purchase and shipping history.
Our CRM accesses the ERP database, giving you everything from
the complete sales cycle through production, shipping and return
process.
- Answer Book. Knowledgebase repository allows for links
to previous support issues and resolutions, company procedures,
or standard protocols to encourage consistent and quick review.
- Integrated Event Calendar and Alert System. Schedule
and track appointments, demos, follow-up support, and/or sales
calls and more.
- Track Sale and Marketing Campaigns. Track the success
of marketing or promotional campaigns for effectiveness and to
better determine new revenue sources. Manage customers' buying
histories, preferences, as well as complaints.
- Increase customer loyalty and satisfaction. It's no secret
that superior customer service is a key to customer retention.
Knowing the customer's needs allows you to better meet their requirements
in the future.
- More efficient service and support. When a customer calls
with a problem, the person taking the call is instantly familiar
with that customer's history, likes, and dislikes. They have access
to information to provide informed answers.
EnterpriseIQ CRM lets you put the focus back where
it belongs: on the customer. The result is happier and more loyal
customers.
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