IQMS LAUNCHES COMMUNITY SERVER FOR
24/7 ONLINE PORTAL ENCOURAGES SOFTWARE
DEVELOPMENT AND COLLABORATION
New community server highlights
IQMS' unique approach to software development,
where the focus is on customers and the exchange of ideas
Paso Robles, CA - July 23, 2009 - IQMS, a leader
in the design and development of manufacturing Enterprise Resource
Planning (ERP) software, today announced the launch of its innovative
online Community Server TM, which substantially allows its customers
to shape the future software development and provide feedback from
the entire customer base to the submitting company.
With IQMS Community Server, IQMS customers can see the development
cycle of ERP solutions, new releases and modules and have up-to-date
information on their own submissions. Community Server is the Web
2.0 version of IQMS' annual in-person user group conference, where
customers discuss ideas and help lead software development. While
most software companies work behind closed doors on new releases
and even on solutions requested by their own customers, IQMS Community
Server creates a 24/7 forum that actually opens up the development
process and encourages customers to call out suggestions step-by-step.
Additionally, as with many other perks, Community Server is free
to all active IQMS customers.
"Our software has never been designed in a vacuum," said
Randy Flamm, president and CEO of IQMS. "One of the ways we
stay current on industry trends is by listening to manufacturing
experts - our customers. Instead of sitting back and waiting for
our customers to come to us, we're coming to them and getting their
feedback. With IQMS Community Server, we are emphasizing that our
customers are essential in the development and improvement of our
software. Essentially, this has increased our development staff
by about 1,000 people overnight."
Community Server demonstrates IQMS' unique approach to software
development and its commitment to its customers. As such, IQMS has
a 98 percent customer retention rate.
"A hallmark of IQMS, which helps drive its record success,
is the company's dedication to listening and working closely with
its customers. The IQMS Community Server takes that customer intimacy
to the next level," said Julie Fraser, president and principal
industry analyst, Cambashi Inc. "The Community Server not only
delivers unprecedented on-line visibility to progress on changes,
it creates a mechanism for the customers themselves to suggest,
refine and prioritize IQMS software enhancements. This is bound
to accelerate important changes and keep customer satisfaction high."
IQMS' community server is consistent with the company's customer-centric
development model and differentiates it from other software companies.
"Community Server provides the user community with an intuitive
forum for exchanging ideas and proposing enhancements to the current
software," said Eric D. Paules, vice president of Crescent
Industries, Inc., a world-class contract manufacturer. "We
especially appreciate the software development feature, which allows
our company to collaborate with others companies when requesting
software enhancements. Together, we can build a consensus of good
ideas and a best-of-class solution that meets the needs of many
and adds value to the entire user base."
IQMS, which celebrates its 20th anniversary this year, continues
to provide innovative solutions for its customers. This year, IQMS
released a new version of its flagship product, Enterprise IQ 7.6.1,
which includes more than 900 customer-driven enhancements. The company
also debuted RackTruck, a customized ERP solution that combines
inventory scanning, forklift mounted monitors and stocking location
mapping for manufacturers. The customized ERP solution, created
by the IQMS Automation Group utilizes forklift mounted monitors
and scanners making companies leaner, more agile and competitive.
Since 1989, IQMS has been a pioneer in the design and development
of ERP software for repetitive, process and discrete manufacturing
industries. Today, IQMS provides leading real-time manufacturing,
accounting, production monitoring, quality control, supply chain,
CRM and eBusiness solutions to the automotive, medical, packaging,
consumer goods and other manufacturing markets. The innovative,
single-source enterprise software solution, EnterpriseIQ offers
complete functionality and scalable solutions all in a single database.
With offices across North America, Europe and Asia, IQMS serves
manufacturers around the world.
Community Server is a trademark of Telligent.
IQMS and EnterpriseIQ are trademarks of IQMS. All other brand and
product names are the trademarks of their respective companies.